NFL Audio Pass: The renewal feature is explained at the time of purchaseĭmitry Kagansky: Plus, the credit card you guys used was expiredĭmitry Kagansky: you should not have charged itĭmitry Kagansky: and i would not have given you a new one NFL Audio Pass: Our records show your account was charged on 8/10/09 and 8/02/10ĭmitry Kagansky: You have got to be kidding me - I never asked for the auto renewal optionĭmitry Kagansky: there's no way I could have used the service in the USĭmitry Kagansky: and I moved back in sept of 2009 There will no further billing for Game Pass on your accountĭmitry Kagansky: Have I been billed for Game Pass the last 2 seasons? NFL Audio Pass: can we have your user name pleaseĭmitry Kagansky: not sure which i used - the email address is Audio Pass: The auto renewal feature has been removed. NFL Audio Pass: can we have your user nameĭmitry Kagansky: Please cancel this subscription. NFL Audio Pass: Hello, how may we help you?ĭmitry Kagansky: I just got an email that read "Your NFL Game Pass - Season subscription is currently set to auto-renew for the 2011 NFL Season at $239.99 USD." I haven't been in the UK for the last 2 seasons, and should not be set to 'auto-renew.' I cannot use Game Pass in the US, or I'd gladly subscribe.
Here is the complete chat thread: You are now chatting with NFL Audio Pass So, I decided to use the chat feature, and figure out what was going on.
In fact, I remember having to renew the 2008 season, even though I'd subscribed the previous year. About an hour ago, I got an email from Game Pass saying that my account was "auto-renewing." Given that I'm quite diligent in making sure I don't auto-renew anything, I was a bit surprised to see this email, and figured it was a mistake, as the last season I would have subscribed to was 2008, and I was pretty certain I read the fine print. It's actually a neat option for ex-pats, however, it's not available in the US. When I lived in the UK, I subscribed to the UK Game Pass plan. 22Jul/11 0 NFL Game Pass – Charging credit cards they have no right to charge
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